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Department of Waterworks

Mission Statement
Mission statement coming soon

Contact Information
Waterworks Director Robert Brou
Phone: (985) 783-5000 | Fax: (985) 783-5005
E-mail: |
Emergency Operations Center (After-Hours): (985) 783-5050

St. Charles Parish Courthouse Second Floor
15045 River Road | P.O. Box 302
Hahnville, LA 70057

Office Hours: 8:30 a.m. - 4 p.m. Monday through Friday

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In accordance with the St. Charles Parish Code of Ordinances, Chapter 23, Article I, Section 23-3 (e) there is a  change in the water user charges based on the net percentage change in the Consumer Price Index for 2013. The CPI for 2013 is 1.5%.

The increases in the rates are as follows:

  • $2.64 per 1,000 gallons - 0 to 6,000 gallons (previously $2.60)
  • $4.77 per 1,000 gallons - 6,000 to 10,000 gallons (previously $4.70)
  • $5.12 per 1,000 gallons - Over 10,000 gallons (previously $5.04)

The new rate will be effective March 1, 2014.  The first bills with the new rate will be mailed on March 27th for Cycles 2 and 5, April 3rd for Cycles 3 and 6, April 10th for Cycles 1 and 7 and April 24th for Cycles 4 and 8.  The rate charged on these bills will be pro-rated to reflect the amount of usage from February at the current rate and the amount of usage from March at the new rate.

To locate your cycle number, look at your service location and your cycle will be the first two digits of your account number.  For example if your account number is 0286012450, then you will be in cycle (2). 


Department of Waterworks
P.O. Box 108 (301 Third Street) Luling, LA 70070
(985) 783-5110

Pay Bill Here

Simply enter your account number and make your payment, it's that easy! There will be a $3 convenience fee charged by Official Payments Corporation for payments made online or by phone. Payments are limited to a $200 transaction (not including the $3 convenience fee).

Disclaimer: Payments must be made by 10 p.m. for them to be received and processed the next business day. If your payment is  made after 10 p.m. it will be received and processed in two business days.

PLEASE NOTE: If your service has been disconnected, you must pay in person at our Luling office for your service to be restored the same day. If your service is due to be disconnected today, or has been disconnected, you MUST pay in person at our Luling office for service to be restored the same day.

Payment by phone: 1-877-309-4919
Customer Service Inquiries:

Collection Stations
  • Waterworks Office, 301 Third Street, Luling, 8:30 a.m. - 4 p.m. Monday through Friday, except holidays
  • All Capital One Bank branches in St. Charles Parish, 24 hours a day *BEGINNING NOV. 1, 2013 CAPITAL ONE WILL NO LONGER BE ACCEPTING PAYMENTS.
  • Outside Depositories
    • 301 Third Street, Luling
    • 14924 River Road, New Sarpy
      (Payments deposited after noon processed the next working day.)

Information regarding the parish's water system in light of amoeba detected in St. John the Baptist Parish.
Planning and zoning petitions and modifications to the zoning code are on the agenda for Monday's meeting. Get more information in this council meeting preview.
St. Charles Parish honored 89 employees during its 32nd Civil Service Awards / Training Program held June 5 at the community center.

Last updated: 8/28/2014 11:26:29 AM